Soap on Car

SHIPPING & RETURNS

Shipping Policy

Orders received by midnight (AEST) Monday to Friday are shipped within 2 working days. Orders received over the weekend/public holiday will be shipped within the next 2 working days.

 

Orders are dispatched from our Brisbane location.

Boost Car Care does not assume any responsibility for missing orders due to incorrect addresses. It is the customer's responsibility to provide the correct shipping address. Refunds will not be issued for lost orders due to incorrect addresses. 

 

Boost Car Care does not assume any responsibility for orders confirmed delivered and then reported missing/lost/stolen after the fact. Additionally, this clause applies to orders where an 'AUTHORITY TO LEAVE' has been given by the customer and the order has been confirmed delivered.  Refunds will not be issued in either of these instances.

Return & Exchange Policy on products shipped from within Australia

 

All refund rights under both State and Commonwealth law apply.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

Change of mind

A refund or an exchange is not  provided if you simply change your mind on the purchase of an item/s.

Returns and Refunds on Damaged or Faulty Items

All items are sold with a Standard Warranty that ensures the items you ordered are received by you in good working order and are able to be used as intended by the manufacturer and/or as specified by us.

Boost Car Care will replace a product if it is found to be either damaged or not working correctly when it is received. This situation is termed 'Dead on Arrival' or DOA. The DOA period is 14 days from the date your order leaves our warehouse.

If we are notified of a problem after this 14-day period, or if the product becomes faulty under normal use at some time after it is received, then the product's warranty will apply.

All products we sell are covered by this Standard Warranty but many items, especially electrical and mechanical items, come with a longer warranty period. Please refer to each item's listing for the applicable warranty period.

Under the warranty provisions, Boost Car Care will repair or replace damaged or faulty goods. If Boost Car Care no longer has the product in stock then a credit voucher or, in the case of a DOA, a full refund will be provided.

If an item in your order appears to have been damaged, please include photos of both the packaging and the item damaged when you notify us, so that we can process your claim quickly.

If an item has been determined DOA, we will arrange to replace the product, and return shipping charges will be refunded to the value of your original shipping charge.

If the product is determined by us as not DOA, we may refuse to replace the product or offer a refund for the product. All returned DOA product may be evaluated/tested by Boost Car Care, and if the symptoms were misrepresented to us by the customer, a charge of $20 for a Handling and Administration fee, will be incurred.

Proof of Purchase

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

  • Online Tax Invoice (order confirmations will not be accepted)

  • Financial statements such as a bank statement, credit card statement

  • Online proof of purchase also includes Zip, AfterPay and Paypal statements

Return & Exchange Policy on products shipped from our international suppliers

 

Received a damaged item / not as pictured or described

You must contact us WITHIN 14 DAYS of receiving your order in the unfortunate event the item you received was damaged in transit, or not as pictured/described.  A return claim initiated outside of this time-frame will not be honoured due to our suppliers' return policies. No exceptions will be made.

 

Exchange of product

No exchanges on change of mind.

If you need to lodge a return claim, please contact us at info@boostcarcare.com.au quoting your order number.